Concierge Terms

Effective date: November 6, 2026

These Concierge Terms apply to InStock Tracker Concierge, a service of DK825 LLC (Illinois, United States), together with our Terms of Service, Privacy Policy and Refund Policy. Where they differ for Concierge, these terms apply.

1. What Concierge is

You ask us to buy a new, sealed iPhone Duo for you at Apple and ship it to your address. We are an independent service, not affiliated with Apple. We buy at Apple's retail price; you pay that price, a tax, shipping & handling charge, and the $250 service fee, which is what you pay us for the service. Concierge is available for shipping addresses in Illinois and New York only.

2. How it works

1. Your iPhone: you choose storage and color (or "any color", which is usually fastest).
2. Reserve and pay: you give your full name, a US mobile number and your shipping address, accept these terms, and pay everything up front by card through our payment provider (Stripe): Apple's price for your iPhone, the tax, shipping & handling charge, and the $250 service fee. The page and Stripe's checkout show each amount and the total before you pay.
3. We get it for you: we try to secure your iPhone at Apple for up to 14 days.
4. Delivery: we ship it insured, with signature required, to the address you gave. Please make sure someone can sign for it.

3. Refunds

• Full refund of everything you paid if we have not secured your iPhone within 14 days of your payment. We refund it automatically to your card; you don't need to ask.
• Full refund of everything you paid if you cancel before we have bought your iPhone: email [email protected] from your account email with your reference (ISC-…).
• After we have bought your iPhone, the payment is final, because the service has been provided and the phone is yours.
• Refunds appear on your card within about 5–10 business days, depending on your bank.

4. The price

• iPhone: Apple's current retail price for the storage you choose (Night Sky and Star White cost the same).
• Tax, shipping & handling: twice the sales tax rate of your state's reference city (Illinois: 2 × 10.25% = 20.5%; New York: 2 × 8.875% = 17.75%) on Apple's price. It covers the sales tax on your iPhone, insured shipping with signature, and our handling. It is a single charge, not itemized further.
• Service fee: $250.

Your choice can't be changed after you pay; to change it, cancel for a full refund before we buy your iPhone and reserve again.

5. Delivery, inspection and returns

Check that the box is new and sealed when it arrives. Once delivered, the sale is final, except where the law gives you other rights. Apple's limited warranty applies from activation; manufacturing defects are handled by Apple. If the package arrives damaged or opened, refuse it or contact us within 24 hours with photos, and we'll make it right.

6. No guarantee of availability

iPhone Duo stock is limited. We do our best but can't promise we'll get your phone, or by a certain date. If we can't within 14 days, everything you paid is refunded (section 3).

7. Limits

Up to 2 open requests per account. We may decline or cancel a request (and refund everything in full), for example if Apple limits purchases, if we suspect fraud, or if the address can't be verified.

8. Your information

We use your name, phone and address only to buy, deliver and support your order, as described in our Privacy Policy. They are stored encrypted and deleted when you delete your account.

9. Contact

[email protected] · DK825 LLC, Illinois, United States